During these unprecedented times, our deepest concerns go out to those directly impacted by the COVID-19 pandemic and those on the frontline keeping residents of seniors housing and skilled nursing communities safe.

We’ve launched numerous initiatives to speed the delivery of quality data and information to facilitate problem-solving and decision making across the industry.


Starting October 6, 2020

The Essential Virtual Experience


Thursday, October 08, 2020

Communications with Staff, Residents and Families During the Pandemic: Lessons Learned

Focus Area: Managing Margins

Session Type: Concurrent Sessions

Time:Thursday, October 08, 2020 | 3:15 pm - 4:15 pm


Leigh Ann Barney

President & CEO

Trilogy Health Services


Marilynn Duker


Brightview Senior Living

Program Track: Senior Care

Topic Objectives

  • Best practices
  • Case studies highlighting the communication mode and technology utilized;
  • How did you determine what communication platform;
  • What’s working and what proved too challenging?