During these unprecedented times, our deepest concerns go out to those directly impacted by the COVID-19 pandemic and those on the frontline keeping residents of seniors housing and skilled nursing communities safe.

We’ve launched numerous initiatives to speed the delivery of quality data and information to facilitate problem-solving and decision making across the industry.


Starting October 6, 2020

The Essential Virtual Experience

Frequently Asked


Looking for answers to commonly asked questions? Review the questions below for details about the upcoming virtual conference.

  • How do I register?

    Click here to register online.

  • What is the registration fee?

    Click here to view the Registration Fees & Policies page.

  • How can I update or change my registration information?

    Email registrar@nic.org or use the “Already Registered?” button on the home page.

  • When does the Early Bird rate end?

    Early bird rates ended September 8, 2020. Please visit the registration rates and policies page for current rates.

  • Can I pay by check?

    Payments by check will be accepted until September 8, 2020. Registrations submitted
    using the check payment option are considered pending until payment is received. To avoid
    cancellation, payment must be received within 7 days of submitting online registration.
    Please note that registrations purchased using company checks/credit cards can be
    cancelled by company personnel on your behalf. Registrations paid by check could
    experience a delayed processing time due to COVID-19.

  • What is NIC's event registration substitution policy?

    Replacement of a registered conference attendee by a business colleague/co-worker within
    the same company and professional category will be accepted. An $85 processing fee will
    apply to all substitutions. Substitution requests may be submitted in writing to the NIC
    Registrar at registrar@nic.org until October 1, 2020. Substitutions are not permitted once
    the event has started. All substitution requests will be treated as a full cancellation of the
    original registration and subject to the cancellation fee.

  • Can I register for single sessions or do I have to purchase a package?
    • You must purchase a package. Single sessions are not available.
    • NIC does not offer single sessions or day passes.
  • When will the Attendee Listing become available?

    The electronic Attendee Listing will be available via the NIC Community Connector in late September.

  • Are bulk discounts available?

    Yes, bulk registration discount rates are available. However, please note that bulk discounts cannot be combined with other discounts (e.g., sponsorship discounts) – they only apply to paid registrations.

    15-24 or more = 10% off code

    25-34 or more = 15% off code

    35-40 more = 20% off code

    40+ = 25% off code

    To receive a bulk discount, you must obtain a code on behalf of your organization by e-mailing NIC’s Registrar at registrar@nic.org.

    NIC will not automatically apply the discount to those who are registering from your organization. It is the responsibility of the organization to inform individuals of the code that was provided and for individuals to enter the code during the time of registration.

    By using the multi-discount code, you agree that your registration goes towards meeting the minimum requirement to receive the allocated percentage off. If the company utilizing the multi-discount fails to meet the minimum requirement, NIC reserves the right to invoice/charge the card on file of each registrant to meet the full registration rate offered at the time of the registration. Multi-discount registrations resulting in a balance due are subject to cancellation/restricted access to the event platform and conference resources if balances are not paid in full by September 28, 2020.

    NIC’s multi-discounts are not retroactive. Registrants must present the offer when prompted during the registration process to receive the discount. Limit one code per customer.