Starting September 8, 2025

Austin, TX

Sessions

Tuesday, September 09, 2025

Have We Got It (Them!) All Wrong? Marketing Messages for the New Consumer



Date and Time:Tuesday, September 09, 2025 | 3:00 pm - 4:00 pm

Moderator

Tana Gall

President

Merrill Gardens

Panelist

Dr. Joe Coughlin

Director, MIT AgeLab

Massachusetts Institute of Technology

Panelist

Lee Newman (invited)

CEO

GSD&M

Our customer is changing but is our marketing message? The boomers are the first generation to have put their parents in assisted living, but they want to do whatever they can to avoid that fate. What does that mean for how our messaging needs to change to reflect this new consumer? This session will explore new, research-based strategies and themes that resonate with the next wave of older adults. Learn how to craft messages that connect, inspire and convert – and leave with practical examples and fresh insights to rethink your marketing approach.

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