Interested in learning more about data-driven senior housing analyses? Maybe the NIC Data & Analytics Conference is for you. LEARN MORE.

Starting October 23, 2023

Chicago, IL


Stephanie Harris

CEO | Arrow

Stephanie Harris, CEO and Principal, established Turnaround Solutions in 2005 while a student at St. Louis University School of Law and Arrow Senior Living in 2009.
Since then, Stephanie has quadrupled Arrow Senior Living’s footprint in the growing senior housing industry. In 2019 the company was nationally ranked as the 66th largest senior housing operator in the United States by Senior Housing Executive magazine. Arrow Senior Living currently manages more than $300 million in real estate assets with an additional $125 million under construction. The company also has more than 1,000 employees and operates 22 senior living communities with a combined capacity of approximately 2,000 residents in Missouri, Ohio, Illinois, Indiana, Iowa, and Florida. Additional communities are currently under development.
As a senior living industry trainer and CEO, Stephanie is a strong advocate for proactive sales techniques that include taking as much time as necessary to help prospective residents understand the value of moving to a senior living community. This approach also helps senior living communities be more effective in increasing length of stays by converting leads at an earlier point in the prospect’s health decline. She believes this proactive approach is much more effective than the current industry approach of generating leads from need-driven sources and trying to capture as much market share as possible, which leads to impatience with sales and prospect apprehension.


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